Our support team is available 24/7 to help with any questions, issues or feedback. We typically respond within a few hours.
Whether you have a technical question, need help setting up VPN Unlimited on a new device, or want to share feedback — we're here for you every hour of every day.
Get instant answers from our support team via live chat. Available 24/7 with average response times under 5 minutes.
Send us a detailed message and our team will respond thoroughly, typically within a few hours during business days.
Browse hundreds of step-by-step setup guides, troubleshooting articles and how-to tutorials in our comprehensive help center.
You can manage your subscription through your account settings. If you want to cancel, log into your account, go to Subscription, and follow the cancellation process. Plans come with a 30-day money-back guarantee, so you can also request a refund if you're not satisfied.
Yes. All plans include a 30-day money-back guarantee. If you're unsatisfied for any reason within the first 30 days, contact our support team and we'll process a full refund to your original payment method.
Download the app for your platform, sign in to your account, and tap Connect. Our apps guide you through the setup process automatically. For router or manual configuration setups, our knowledge base has detailed step-by-step guides for every major platform and device.
Yes. Our live chat support is staffed 24 hours a day, 7 days a week, 365 days a year — including public holidays. Average first-response time is under 5 minutes. For complex technical issues, our team may escalate to a senior specialist who will follow up via email within a few hours.
Our support team can assist in English, Spanish, French, German, Portuguese, Chinese, Japanese and several other languages. When you open a chat or submit a ticket, let us know your preferred language and we will assign an agent accordingly. Response times may be slightly longer for non-English requests.